Refund and Returns Policy

Refund & Returns Policy

Last Updated: October 2026

At Dailyeas, customer satisfaction is important to us. We aim to provide quality products and a smooth online shopping experience. If you receive an incorrect, damaged, defective, or eligible product that does not match its description, please review our Refund & Returns Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that the product meets the following conditions:

  • The product is unused and in its original condition.

  • Original packaging, tags, accessories, and included items are intact.

  • You provide your order number and proof of purchase.

  • Your return request is submitted within the applicable return period.

Certain products may have specific return conditions, which will be stated on the product page where applicable.

2. Products Eligible for Return

A return request may be accepted in the following situations:

  • You received a damaged or defective product.

  • You received an item different from the one you ordered.

  • The product is significantly different from its description or displayed specifications.

  • Parts or accessories included in the order are missing.

All return requests are subject to review and verification by our customer support team.

3. Non-Returnable Products

For hygiene, safety, or product-specific reasons, the following items may not be eligible for return:

  • Used cosmetics, skincare, and personal-care products.

  • Opened perfumes, fragrances, and hygiene-related products.

  • Undergarments and other intimate or sanitary products.

  • Products damaged through misuse, mishandling, or improper care after delivery.

  • Digital products and items clearly marked as non-returnable.

  • Products returned without their required accessories or original packaging, where these are necessary for verification.

This list does not exclude remedies that may be required under applicable consumer-protection laws.

4. How to Request a Return

To request a return, please contact our customer support team within 7 days of receiving your order.

Please provide:

  • Your full name.

  • Order number.

  • Contact number.

  • Product name.

  • Reason for the return.

  • Clear photos or videos of the product and packaging, where relevant.

Our team will review your request and explain the next steps. Please do not send any product back before receiving return instructions from Dailyeas.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Please share photographs or a video showing the issue, along with your order details. We may request additional information to verify the issue.

Once verified, we will advise you about an eligible replacement, exchange, refund, or another appropriate resolution, subject to product availability and applicable law.

6. Change of Mind

If you change your mind after placing an order, contact us as soon as possible.

Orders that have not yet been dispatched may be eligible for cancellation. Once dispatched or delivered, a change-of-mind return may be accepted only if the product is eligible and meets our return conditions.

Return shipping costs for change-of-mind requests may be the customer’s responsibility, where permitted by applicable law.

7. Exchanges and Replacements

Exchanges or replacements may be offered for verified damaged, defective, or incorrectly supplied products.

All exchanges are subject to stock availability. If the same product is unavailable, we will discuss an appropriate alternative or refund, as applicable.

8. Refund Policy

If a refund is approved, we will inform you of the refund method and any required information.

Refunds may be processed through an appropriate available method, such as a bank transfer or mobile wallet. For Cash on Delivery orders, we may request your account or wallet details to complete the refund.

Approved refunds will generally be initiated within 7–14 business days after the returned product has been received and inspected, or after the refund has otherwise been approved. The time it takes for funds to reach you may depend on your bank or payment provider.

Where a refund is due, it will be handled in accordance with applicable consumer-protection requirements.

9. Return Shipping Costs

If the return is due to a verified mistake by Dailyeas, such as an incorrect item or a product damaged before delivery, we will explain the appropriate return-shipping arrangement.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs, where permitted by law.

Please contact our support team before arranging a return shipment.

10. Order Cancellation

You may request cancellation before your order is dispatched. Once an order has been shipped, cancellation may no longer be possible, and the applicable return process may apply.

For Cash on Delivery orders, please place orders responsibly and contact us promptly if you need to cancel.

11. Sale and Discounted Products

Discounted products may be subject to specific return conditions displayed on the product page. However, a product’s sale status does not remove any rights you may have under applicable law in cases such as defective, damaged, or incorrectly supplied goods.

12. Contact Us

For return, exchange, cancellation, or refund assistance, please contact our customer support team:

Website: https://dailyeas.com

Email: shopdailyeas@gmail.com  ||  support@dailyeas.com

WhatsApp/Phone:  +92 304 7917390    ||   +92 313 0172284

Support Hours: Monday – Saturday | 10:00 AM – 8:00 PM

Please include your order number in all return or refund enquiries so we can assist you efficiently.

Dailyeas — Shop Smart. Live Better.